Refund policy

Return & Refund Policy — Save Your Hair

Returns

We accept returns of unopened, unused products in their original packaging within 14 days of the delivery date. To initiate a return, please contact us at orders@saveyourhair.shop with your order number and the reason for return. Once your return request is approved, we will provide instructions on how to send the item back to us.

Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as Save Your Hair LLC is not responsible for items lost or damaged during return transit. Products that show signs of use, have been opened, or are missing original packaging are not eligible for return under this policy.

Approved returns will be issued as store credit, redeemable on future purchases through our website. Store credit does not expire and will be issued once the returned item is received and inspected.

Reporting a Damaged, Defective, or Incorrect Product

If you receive a damaged, defective, or incorrect item, you must notify us within 3 days of the delivery date. Claims submitted after this window may not be eligible for replacement or refund. To report an issue, please contact us at orders@saveyourhair.shop with your order number and clear photos of the received item showing the damage, defect, or discrepancy.

Proof Requirements for Damaged, Defective, or Incorrect Items

Photographic evidence is sufficient to process claims related to damaged, defective, or incorrect products. Physical return of the product is not required in order to receive a replacement or refund under this specific process.

Resolution for Damaged, Defective, or Incorrect Items: Replacement or Refund

Upon review of your claim, Save Your Hair LLC will determine, at its discretion, whether a replacement or a refund is the appropriate resolution based on the specific circumstances of each case, including product availability and the nature of the issue reported.

Refund Method

All approved refunds, whether resulting from a standard return or a claim regarding a damaged, defective, or incorrect item, will be issued as store credit, redeemable on future purchases through our website. Store credit does not expire.

Exceptional Cases Requiring Physical Return of Damaged or Defective Items

In rare cases where Save Your Hair LLC determines that a physical return of a damaged or defective product is necessary to process a claim, standard return shipping costs will be the responsibility of the customer, in accordance with standard industry practice, unless otherwise specified at the time of the request.

Non-Eligible Claims

Claims based on dissatisfaction with product results, personal preference, or normal variation in product performance are not eligible for replacement, refund, or return under this policy, as further outlined in our Terms of Service.

Contact for Claims and Returns

All claims and return requests must be submitted via email to orders@saveyourhair.shop. We aim to respond within 48 hours, in line with our standard email response time.

Updates to This Policy

Save Your Hair LLC reserves the right to modify this Return & Refund Policy at any time. Any changes will be reflected on this page along with the date of last update.

Last updated: 06.08.2026